Help! Our Alderman wants self-driving vehicles!

Help! Our Alderman wants self-driving vehicles!

Ir. A.F. Scheltes1*, H.A.J. Ackerman2, P. Heida3

1. Goudappel Coffeng BV, The Netherlands – AScheltes@goudappel.nl
2. MABS Consultancy, The Netherlands
3. Heida Projectmanagement, The Netherlands

Abstract
The advent of self-driving vehicles is no longer just a matter for discussion; the question is now often what is and isn’t possible currently and in the near future. It’s important for policymakers to create clear frameworks and preconditions. This paper sets out specific considerations, steps, and recommendations for those confronted by the problem: “Help! Our Alderman wants self-driving vehicles!” Apart from technical, spatial and traffic issues, user experience is the most important factor that determines success. This paper argues that the user perspective must be allowed for in every development step, and it provides specific insights into that perspective. Users are largely in favour of self-driving shuttles, but they demand highly specific preconditions such as safety, convenience, and accessibility. This paper also provides a specific roadmap that helps assess whether, and under what conditions, self-driving vehicles are actually the right solution for the specific task concerned.

Keywords:
Self-driving, Policy, Users